TheTechnicalSupportAgentForWeb3

Support3 is a technical support agent for Web3, designed to help you scale support without hiring linearly. It monitors customer channels, tracks and prioritizes issues, and resolves technical queries. It also takes autonomous actions across internal tools and seamlessly integrates into your workflows.

Add the agent to any channel or platform

Support3 integrates with conversational channels and support tools, with API access for flexibility.

Optimized for chat platforms

Works seamlessly in Telegram, Discord, and Slack to track and manage support requests.

Compatible with support tools

Can be embedded in platforms like Intercom, Zendesk, and Pylon for better issue tracking.

API access for full flexibility

Use API access to integrate Support3 into any platform or workflow.

Automatically track issues and topics of interest

Support3 monitors conversations across channels to capture important discussions.

Tracks across public and private channels

Identifies bugs, feature requests, support questions, and mentions across community and internal spaces.

Organizes and prioritizes automatically

Tags issues with priority and category so nothing is overlooked.

Ensures nothing slips through

Keeps teams informed without requiring manual tracking or message scanning.

Automatically resolve issues

Support3 handles L1 support and helps accelerate complex issue resolution.

Resolves common support questions

Uses internal tools and knowledge bases to handle L1 issues automatically.

Assists with deeper issue research

Gathers relevant information on L2/L3 issues to improve response quality and speed.

Frees up the team for critical work

Reduces time spent on repetitive queries, allowing teams to focus on higher-value tasks.

Autonomous actions across tools

Support3 automates workflows by integrating with existing systems and can be configured to take actions independently. Some examples:

Logs issues in support platforms

Automatically creates tickets in tools like Intercom, Zendesk, and Linear.

Updates issue trackers and CRMs

Ensures important data is logged in platforms like Jira and HubSpot.

Reduces manual admin work

Automates tedious logging and tracking so teams can focus on customer interactions.

Actionable insights for product and revenue

Support3 helps teams improve products and customer experience.

Aggregates customer feedback

Identifies common themes and pain points from conversations.

Highlights documentation gaps

Surfaces missing or unclear information to improve self-serve support.

Helps draft FAQs and responses

Generates content based on real customer interactions to enhance support resources.