Last Updated: March 2025
At Chennchuu Inc., a Delaware C-Corporation ("Company," "Support3," "we," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect the following types of information:
- Personal Data: Name, email, phone number, and other identifying information provided when using our Services.
- Usage Data: IP address, browser type, pages visited, time spent on our platform, and diagnostic data.
- Customer Data: Support logs and interactions processed through our AI-powered services.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Services.
- Enhance customer support experiences and optimize AI models for real-time processing (not for model training).
- Comply with legal obligations and enforce our Terms of Service.
3. Data Protection and Security Measures
We employ industry-standard measures to protect your data, including:
- Encryption: Data is encrypted at rest and in transit.
- Access Controls: Strict access policies to prevent unauthorized access.
- Data Retention: We retain data only as long as necessary for service delivery or as required by law.
4. Sharing and Third-Party Services
We do not sell or share your personal data without explicit consent. However, we may share data:
- With third-party AI tools strictly for real-time processing (without storage or model training).
- When required by law or legal processes.
5. Your Rights and Choices
Depending on your jurisdiction, you have rights regarding your data, including:
- Access and Correction: Request a copy of your data and correct inaccuracies.
- Data Deletion: Request deletion of your personal information.
- Opt-Out: Manage communication preferences and withdraw consent where applicable.
6. International Data Transfers
Your data may be processed in jurisdictions with different data protection laws. We implement appropriate safeguards to protect your information.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you through our Services or via email.
8. Contact Information
For privacy-related inquiries, please contact us at support@omlabs.xyz