Privacy Policy

Chennchuu Inc. ("Company," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, and disclose information when you use our product, Support3, including any related services, websites, or platforms (collectively, the "Services").

1. Information We Collect

Customer Data: Information you provide directly through the Services, such as customer conversation data, support tickets, and other inputs to our system.
Usage Data: Information collected automatically, such as IP addresses, browser types, device identifiers, and usage activity.
Aggregated Data: We may anonymize and aggregate usage data to improve our Services but ensure it cannot identify any individual or organization.

2. How We Use Your Information

Service Delivery: To provide, improve, and customize the Services.
Support: To address technical issues and provide customer support.
Compliance: To comply with applicable legal obligations.

3. Data Ownership

Ownership of Customer Data: You retain all rights, title, and interest in and to the data you provide. We do not claim ownership over your content.

4. Third-Party AI Tools

We leverage third-party AI tools to enhance our Services. These tools do not use your data for model training or any purpose other than providing requested functionality in real time.

5. Security Measures

We employ encryption at rest and in transit (e.g., SSL/TLS protocols) to protect your data.
Access to data is restricted to authorized personnel under strict confidentiality agreements.

6. Data Retention and Deletion

We retain data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
You can request deletion of your data at any time, and we will comply in accordance with our data retention policies.

7. Sharing and Disclosure

No Third-Party Sharing: We do not share your data with third parties without your explicit consent, except as required by law.
Legal Obligations: We may disclose information when legally obligated to do so.

8. Your Rights

Access and Correction: You can access and correct your personal data by contacting us.
Deletion Requests: You may request the deletion of your data at any time.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated "Effective Date."

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Chennchuu Inc.

Email: [email protected]

Last updated: 1/3/2025