Last Updated: March 2025
Welcome to Support3, an advanced AI-driven technical support solution provided by Chennchuu Inc., a Delaware C-Corporation ("Company," "Support3," "we," or "us"). These Terms of Service ("Terms") govern your use of our website, platform, and related services (collectively, the "Services"). By accessing or using the Services, you agree to comply with and be bound by these Terms. If you do not agree, you may not use our Services.
1. Scope and Changes to These Terms
We reserve the right to update, modify, or discontinue any aspect of the Services at our discretion. We will notify users of material changes by updating the "Last Updated" date above. Your continued use of the Services constitutes acceptance of the revised Terms.
2. Eligibility and Account Responsibilities
- You must be at least 18 years old to use our Services.
- You agree to provide accurate and complete information when registering for or using our Services.
- You are responsible for safeguarding your account credentials and for any activities conducted under your account.
3. Data Ownership and Confidentiality
- Customer Ownership: Customers retain full ownership of all their data, including support logs, interactions, and outputs generated using our Services.
- Strict Confidentiality: All personnel handling customer data are subject to confidentiality obligations.
- Limited Data Access: We do not access or use customer data beyond what is necessary to operate and maintain the Services.
4. Permitted Use and Restrictions
By using our Services, you agree not to:
- Engage in unlawful, fraudulent, or unauthorized activities.
- Submit or process sensitive personal data, such as health or financial information, unless explicitly permitted.
- Interfere with or disrupt the integrity, security, or performance of our Services.
5. Security Measures
- Data Encryption: All data is encrypted at rest using AES-256 and in transit using SSL/TLS protocols.
- Access Control: Strict role-based access controls (RBAC) and multi-factor authentication (MFA) are enforced.
- Data Retention and Deletion: Customer data is retained only as long as necessary. Customers may request deletion at any time.
6. Compliance and Legal Obligations
- SOC 2 Compliance (Planned): Security, availability, confidentiality, and integrity controls.
- Legal Compliance: We comply with applicable data protection laws and cooperate with regulatory authorities as required.
7. Limitation of Liability
Support3 is provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, we disclaim all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services.
8. Dispute Resolution
All disputes arising from or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). By using our Services, you waive your right to a jury trial or participation in a class-action lawsuit.
9. Contact Information
For any questions regarding these Terms, please contact us at support@omlabs.xyz